Chris Ragsdale 3204 Vancouver Avenue  San Diego, CA 92104  619-988-1876  chris@chrisragsdale.com

Qualifications for IT Help Desk

Highly qualified IT professional with a successful track record in the radio broadcasting industry, managing small networks, system repairs, automation systems, and help desks. Offers outstanding troubleshooting, technical, and leadership skills with a proven ability to conceptualize solutions to challenging situations and implement practical, cost-effective project plans. Additional areas of expertise include:

Client Relations  Customer Service  Expense Control  Network Administration

Network Management  Quality Control  Systems Installation  Training/Development

CCareer Track:

KPRZ KCBQ, IT Manager 1992 to Present

Highlights:

• Instrumental in taking KCBQ from a .5 share to a 1 share.

• Transitioned KPRZ from analog to digital production and trained air staff on digital audio production.

• Momentarily ran the internship program.

Responsibilities:

• Oversaw daily operations of the radio station LAN.

• Built and maintained Linux/iptables firewall.

• Purchased, installed, and maintained all company computers.

• Installed and updated operating systems and software for the sales and radio programming departments.

• Interfaced with Internet service and hosting providers.

• Provided desktop and radio automation support.

• Assisted the Chief Engineer in transmitter maintenance and operations.

• Coordinates adds/moves/changes computer equipment

• Maintains Active Directory Information for staff

• Trains staff on computers

     Education:

Radio and Television, Palomar College

DAD School Operational Course, Enco Systems